FAQ
This FAQ format aims to clarify our processes while reinforcing the care, quality, and personalized experience that define NEUTRL SPACE.
Shipping
Q: What are the shipping timelines for my order?
A:
- Pre-Orders: Please allow approximately 6 weeks after you receive your order confirmation email, as we meticulously craft your piece.
- In-Stock Items: Once we confirm that your order has been processed, delivery typically takes 8-12 business days within the US.
Exclusive Editions & Pricing
Q: Why is there a price difference between the exclusive hoodie and sweatshirt editions?
A: Our exclusive hoodie and sweatshirts are crafted using a slightly superior fabric and design details, offering a more premium experience. Limited in quantity, each piece is designed to be as unique as the individual wearing it.
Sizing
Q: Are the garments intentionally oversized?
A: Yes. Our oversized designs are true to their form, offering a relaxed, modern silhouette. If you prefer a more tailored fit, we suggest ordering a size down.
Styling Service
Q: What is the Styling Section and how does it work?
A: Our Styling Section is designed to build a closer connection with you. By sharing your wardrobe and style inspirations, you help our team tailor each piece as envisioned. Please include a detailed message with your request, so we can work together to create a look that’s uniquely yours.