Privacy Policy

NEUTRL SPACE Privacy Policy

Last Updated: 01/31/2025

At NEUTRL SPACE, is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy describes how we collect, use, and share information when you visit our website or make a purchase from our store. By using our website, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect various types of information in order to provide and improve our services, including:

Personal Information

When you make a purchase or interact with our website, we may collect:

  • Name, email address, and phone number
  • Billing and shipping address
  • Payment details (e.g., credit card number, PayPal, or other payment methods)
  • Order history and transaction details

Device and Usage Information

When you visit our website, we automatically collect:

  • Web browser type, IP address, and time zone
  • Pages viewed, links clicked, and time spent on our website
  • Cookies and tracking technologies used to personalize your experience

2. How We Use Your Information

We use the information we collect in the following ways:

  • To Process Orders: We use your personal and payment information to process and fulfill your orders, including sending you confirmations, processing payments, and arranging for shipping.
  • To Communicate with You: We may use your contact information to communicate with you about your order, respond to your inquiries, and send you promotional offers, newsletters, and updates if you have opted-in to receive them.
  • To Improve Our Site: We use device and usage information to analyze how our customers navigate and use our Site, which helps us improve our website design, functionality, and user experience.
  • To Prevent Fraud: We use your information to detect and prevent fraudulent transactions and monitor for security threats.
  • To provide targeted advertising and promotional content: We use your information to provide targeted advertising and promotional content, based on user behavior

3. Sharing Your Information

We may share your personal information with third parties to help us use your information as described above. For example:

  • Service Providers: We work with third-party service providers who assist us in processing payments, fulfilling orders, delivering packages, and analyzing site performance.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena or similar legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Ad Placements via Meta: We work with Meta to run our ads and understand customer behavior. This is also shared with third parties like facebook.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files that are placed on your device when you visit our Site. We use cookies to:

  • Remember your preferences and settings
  • Understand how you use our Site
  • Improve the performance and functionality of our Site
  • Provide targeted advertisements based on your browsing behavior

You can choose to disable cookies through your browser settings; however, doing so may affect your ability to use certain features of our Site.

5. Data Security

We take the security of your personal information seriously and implement a variety of security measures to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.  Customers are responsible for safeguarding their account credentials.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access and Portability: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request that we correct or update any inaccurate or incomplete information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Marketing Preferences: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in our emails.

To exercise any of these rights, please contact us at info@neutrlspaceny.com.

7. International Data Transfers

If you are accessing our Site from outside [Your Country], please be aware that your information may be transferred to, stored, and processed in a country other than your own. By using our Site, you consent to the transfer of your information to countries outside of your country of residence.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our Site and updating the "Last Updated" date above.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

NEUTRL SPACE
Email: info@neutrlspaceny.com
Website: www.neutrlspaceny.com