Shipping Policy
Effective Date: 02/01/2025
NEUTRL SPACE is committed to delivering your order in a timely manner. This Shipping Policy outlines our shipping options, delivery times, and related terms.
1. SHIPPING TIMEFRAME
- Orders are typically processed within 1-3 business days (excluding weekends and holidays).
- Standard delivery within the U.S. is estimated to take 8-12 business days from the date of shipment.
- International shipping times vary by destination but may take longer due to customs processing.
Please note: Delivery times are estimates and may be affected by external factors such as weather, carrier delays, and customs processing for international orders.
2. ORDER PROCESSING
- Once your order is processed and shipped, you will receive a confirmation email with tracking information.
- We do not ship on weekends or holidays.
3. INTERNATIONAL SHIPPING & CUSTOMS
- We offer international shipping to select countries. Delivery times vary and may be subject to customs delays and import duties.
- Any applicable customs fees or taxes are the responsibility of the customer.
4. LOST, STOLEN, OR DAMAGED SHIPMENTS
- If your package is marked delivered but has not arrived, please contact the carrier for assistance.
- NEUTRL SPACE is not responsible for lost or stolen packages after they have been marked as delivered.
- If your order arrives damaged, contact us at info@neutrlspaceny.com within 2 days with photos of the damage, and we will work to resolve the issue.